Contact us about Careline

To find out more about Careline or our support service please get in touch.

Our team will be happy to explain all aspects of our service and how it could work for you or your loved ones.

Urgent help for Careline customers

Careline customers that need urgent help should activate their pendant or alarm base unit to speak to a Careline officer.

If you are concerned about a family member you can call Careline on 0300 303 3378 - phone lines are open 24 hours a day, seven days a week for emergency and response calls.

Apply online

You can apply online for community alarm services, such as Careline response or Telecare.

Apply online here

Protecting your privacy - find out how we protect your information

General enquiries and information

See our frequently asked questions about Careline for information about the services we provide and advice on using your alarm and pendant.

For any other enquiries please call us on 0300 303 3378 Monday to Friday between 8.30am and 5pm or email

Last updated on 05 April 2023