Paying Council Tax or Business Rates
Information about declined payments
We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined.
What to do if your payment is declined
Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:
- Does my card have an upper limit on the amount I can pay for an online transaction?
- Do you try and contact me if the amount I am trying to pay online is above a certain amount?
- How are you trying to contact me – do you have my correct contact details?
- Was the payment declined because I didn’t have enough money in my account?
Your card issuer should try and help you so you don’t have future payments declined.
Find out what help is available for paying your Council Tax.
Our buildings are currently closed so it is not possible to pay in person or by post - but we have others ways for you to pay your Council Tax or Business Rates.
Pay by Direct Debit
Direct Debit is the easiest way to pay - once it is set up there is nothing else for you to do. You can set up your Direct Debit online.
Pay by debit or credit card
- online - through our secure payments system:
- by phone - on 0345 602 0214
Debit cards accepted are Visa Electron, Visa Delta, Switch/Maestro and Solo. Credit cards accepted are Visa and Mastercard (not American Express). No charge is added for debit or credit card payments.
Please note: our online payments system uses temporary cookies to keep track of your progress as you complete the form, but they will be deleted when you close your browser.
Other ways to pay
PayPoint or Post Office
Some Post Offices and PayPoint outlets may have different opening times at the moment so please check before making a special journey.
Standing order or online banking
You can arrange this yourself direct with your bank or through online banking. Please make sure you quote your rent reference number. If you pay by standing order you will need to tell your bank to amend your payments if they change (such as your yearly increase).
Bank branch: Lloyds Bank, Chesterfield
Sort code: 30-00-02
Account name: Chesterfield Suspense
Account number: 02055134
You must also quote your account reference.
Please note that when paying by standing order, online banking, PayPoint or at the Post Office you need to allow a minimum of four clear working days for the payment to reach us.
Customer Service Centre
The opening times for the Customer Service Centre are:
Monday: 9am to 2pm
Tuesday: 9am to 2pm
Wednesday: 10am to 2pm
Thursday: 9am to 2pm
Friday: 9am to 2pm
Please note: opening times vary during bank holidays, details are published in our latest news section.
Business Rates remittance advices
If you need to send us a remittance advice to confirm that a Business Rates account has been paid, please email it to firstname.lastname@example.org.