Contact us

  • Our customer service centre has moved

    Our customer service team is now based at Chesterfield Town Hall on Rose Hill - get directions here.

    Please note: our new customer service centre does not accept payments - find out other ways to pay.

Ways to contact Chesterfield Borough Council

You can get in touch online, by phone or text, in person, or in writing.

Call us on 01246 345345

Our phone lines are open 8.30am to 5pm on Monday, Tuesday, Thursday Friday, and between 10am and 5pm on Wednesday.

If you call outside these times you will hear instructions for what to do if you have an urgent problem such as an emergency repair, lost dog, flooding or are homeless.

Text us on 07960 910264

This number is monitored during opening hours and doesn't accept voice messages. 

Contact us online through My Chesterfield

You can send us general enquiries online.

Contact Us Online Button

Protecting your privacy - find out how we protect your information

Some of our services have direct email addresses - you can find these on the information pages of our website.

Visit the Customer Service Centre

Town Hall, Rose Hill, Chesterfield, S40 1LP. Find out how to get here and where to park.

The Customer Service Centre is open 9am to 2pm on Monday, Tuesday, Thursday Friday, and between 10am and 2pm on Wednesday.

Licensing enquiries are by appointment only - contact our licensing team to arrange an appointment.  

Write to us

Chesterfield Borough Council
Town Hall
Rose Hill
S40 1LP

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Last updated on 19 December 2023