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Improved customer experience technology being introduced at Chesterfield leisure centres

Visitors to Queen’s Park Sports Centre and The Healthy Living Centre will start to see several changes that will improve their experience when using the centres.

From late-June this year, self-service kiosks will be installed in the reception areas making it quick and simple to book and pay for various activities.

A new online booking system will also be introduced which has several functions, to include, booking and cancelling activities, paying for activities, accessing activity programmes, and managing personal details.

Staff will on hand to guide customers through how to use the new facilities during their visit, but it is anticipated that the new equipment will reduce waiting times in the reception area and allow customers to enjoy their leisure time quicker.

Ian Waller, Service Director – Leisure, Culture and Community Wellbeing, said: “The new system will be easy to use, although staff will be available to assist those who need any help when they attend our centres.

“Customer service is very important to us, so the new kiosks and online functionality will improve our customers experience when arriving at the centres and / or booking exercise classes, swimming sessions or amending membership details.”

If customers have any questions or queries about the changes being put in place, we encourage them to speak to a member of the leisure centre team when they next visit, although there will be a series of information and communication updates as we approach the go live date for the new system. 

First published on 15 June 2022 Last updated on 15 June 2022