Payment system downtime – advance notice

Chesterfield Borough Council is upgrading the payment receipting system on Tuesday 2 August 2022.

The Customer Service Centre and other back-office staff will not be able to take a payment from you on this day.

The following alternative payment options are always available and will be available on this day, please see below:

  • Consider moving to Direct Debit. If this option is available, information will be displayed on your invoice or bill
  • Make a payment via our website 
  • Use our automated telephone payments system by calling 0345 602 0214
  • Most council invoices and bills that have a bar code on them can be paid at a Post Office or a pay point terminal located in local stores. You can find your nearest pay point terminal here.  

From Wednesday 3 August our Customer Service Centre and other council staff will be able to take payments from you using our upgraded system.

First published on 25 July 2022 Last updated on 27 July 2022