Claim your Energy Rebate online – if you need help with the online form call our team on 01246 345013.

Tenants' handbook

Tenants' handbook

We have produced two handbooks for our tenants.

The handbooks give all sorts of handy information about housing services, tenancies, repairs, how tenants are consulted, how they can participate in the running of the housing service, how to complain or appeal, and equal opportunities.

If our documents are not accessible to you, you can request a different format here.
Tenants' Handbook PDF (PDF 770 KB)
Repair Handbook PDF (PDF 6.6 MB)

To request a printed copy of the handbook, please contact the housing options team on 01246 345700.

Protecting your personal details

We are committed to protecting your privacy when you use our services. Find out how we deal with the personal information you provide to us in our privacy notice for council tenants.


Last updated on 11 November 2021