Repairs - service standards
Service standards for repairs
You can report a repair to us by:
- a 24-hour telephone reporting service – Freephone 0800 587 5659
- our online reporting service
- in person at one of our offices
Out of hours emergency repairs can also be reported on 01246 345041.
When you report a repair, we will:
- offer a choice of appointment times
- attend to emergency repairs within 24 hours
- complete urgent repairs within five days
- complete routine repairs within 20 days
- send an acknowledgement confirming the detail about the repair and the timescale within which it will be completed
- write to you to confirm the date/time of appointment and the work that will be carried out
- send a text message to your mobile or a voice message to your land line to remind you of the appointment made with you
- we guarantee to call on the date agreed
These service standards have been developed with tenants.
