Equality data 2012

We collect the information in the tables below so that we can make informed decisions about our services and policies. The information is collected through equality monitoring and a variety of consultations throughout the year with our employees and customers. We use the information as evidence within the the Equality Impact Assessment process when any changes are made to our policies or services. This helps to ensure that the council takes due regard to the need to:

eliminate discrimination, harassment and victimisation and any other conduct that is prohibited by or under the Act
advance equality of opportunity between people who share a relevant protected characteristic and people who do not share it
foster good relations between people who share a relevant protected characteristic and those who do not share it

For more information, please visit our Equality Impact Assessments page. All documents can be downloaded at the bottom of the page.

Information about the population of Chesterfield Borough
Document	Summary
State of the Borough Report	The State of the Borough Report is an annual document produced by the council that brings together statistics regarding the population of Chesterfield Borough from a variety of sources including the Census. All of the information is provided at Ward level; there are 19 wards in Chesterfield.
Chesterfield Health Profile 2011	Health Profiles is the Department of Health's programme to improve availability and accessibility to heath and health-related information in England. They give a snapshot overview of health for each local authority in England. Health Profiles are produced annually by the Public Health Observatories in England working in partnership and are commissioned by the Department of Health.

The table below details documents with information about who is accessing council services and what each service's satisfaction rates are. Where gaps have been identified, an action plan had been developed which can be viewed by following the link at the bottom of the page.

Information about Chesterfield Borough Council's workforce, equality monitoring information by service area, and satisfaction with council services
Service	Access Information	Satisfaction Information	Gap Action Plan
Housing Services: Home Improvement Agency, Housing Operations, Housing Solutions Centre, Homelessness and Private Sector Housing.	Access to Housing Services Housing Services Case Studies	Satisfaction with Housing Services	Not applicable
Neighbourhood Management	See Gap Action Plan	Satisfaction with ASB Service	Equality monitoring of access and satisfaction introduced in January 2012.
Planning	Monitoring of Applications for Planning Permission Report		Not applicable
Leisure Facilities and Sports Development	Leisure Services Customers Case Studies	Satisfaction with Leisure Services - Citizen's Panel Data	Corporate equalities monitoring form implemented in September 2011 in Leisure Centres to capture full data sets.
Street Cleaning, Grounds Maintenance and Parks and Open Spaces	Access to Parks and Open Spaces Eastwood Park Consultation Report	Satisfaction with street cleaning, grounds maintenance and parks and open spaces	Further information on who is using our parks and open spaces will be collected and analysed during 2012 as part of the review of the Parks and Open Spaces Strategy.
Tourist Information Centre	Tourist Information Centre Customers	Satisfaction with the Tourist Information Centre	The Opinion Meter will be used in the Tourist Information Centre during February 2012 to capture customer views and equality data.
Arts and Markets	Access to Arts and Markets Arts Development Case Study	Satisfaction with Arts and Markets	Not applicable
Cultural Facilities	Visits to Pomegranate Theatre, the Winding Wheel, Chesterfield Museum and the Revolution house	Satisfaction with Pomegranate Theatre, the Winding Wheel, Chesterfield Museum and the Revolution house	Not applicable
Licensing	See Gap Action Plan		Annual equality monitoring of access and satisfaction introduced in January 2012.
Waste and Recycling	Assisted refuse collection	Satisfaction with Waste and Recycling Services (Citizens' Panel)	Not applicable
Community Forums	See Gap Action Plan		Community Forum Review consultation began in January 2012.
Community Safety	Satisfaction with Community Safety		Not applicable
Chesterfield Borough Council Website	Website use	Satisfaction with the Chesterfield Borough Council website	A review of the external website is being undertaken in 2012, including consultation with the public.
Customer Services and Revenues	Access to Customer Services and Revenues Services including Council Tax payments Benefits Survey 2011	Satisfaction with Customer Services and Revenues Services including Council Tax payments	Not applicable
Work for Yourself and Apprenticeship Scheme	Case Study	See Case Study	Not applicable
Complaints	Equalities breakdown of people submitting complaints, comments and compliments to Chesterfield Borough Council		Equalities analysis of complaints introduced in September 2011.
Hate Crime	Tackling Hate Crime		Not applicable
Councillor Equalities Data	Chesterfield Borough Council Councillors Equality Data		Not applicable
Chesterfield Borough Council Workforce Data	Chesterfield Borough Council Workforce Profile	2010 Employee Survey 2010 Manager Survey	Not applicable

If our documents are not accessible to you, you can request a different format here.

Access to Leisure Services	(PDF 188 KB)
Access to Parks and Open Spaces	(PDF 44 KB)
ASB Customer Satisfaction 2010–2011	(PDF 40 KB)
Benefits Survey 2011: Headline Results	(PDF 94 KB)
Case Studies: Housing	(PDF 40 KB)
Case Study: Work for Yourself	(PDF 50 KB)
Chesterfield Borough Council Policies and Services: Arts and Markets	(PDF 128 KB)
Chesterfield Borough Council Policies and Services: Community Safety Partnership	(PDF 91 KB)
Chesterfield Borough Council Policies and Services: Complaints, Compliments, Comments	(PDF 104 KB)
Chesterfield Borough Council Policies and Services: Councillors	(PDF 54 KB)
Chesterfield Borough Council Policies and Services: Cultural Services	(PDF 40 KB)
Chesterfield Borough Council Policies and Services: Customer Services and Revenues	(PDF 462 KB)
Chesterfield Borough Council Policies and Services: Waste and Recycling	(PDF 31 KB)
Chesterfield Borough Council Policies and Services: Website Access	(PDF 56 KB)
Chesterfield Health Profile 2011	(PDF 497 KB)
Eastwood Park Consultation Report	(PDF 1 MB)
Employee Survey Report 2010	(PDF 133 KB)
Executive Member for Planning Report: Ethnic Monitoring 2010–2011	(PDF 42 KB)
Housing Information about Chesterfield Borough Council Policies and Services	(PDF 178 KB)
Information about the Chesterfield Borough Council Workforce	(PDF 136 KB)
Leisure Services Case Studies	(PDF 40 KB)
Managers Employee Survey Report 2010	(PDF 123 KB)
Satisfaction with Arts and Markets	(PDF 111 KB)
Satisfaction with Chesterfield Borough Council Policies and Services: Housing	(PDF 103 KB)
Satisfaction with Chesterfield Borough Council Policies and Services: Revenues	(PDF 453 KB)
Satisfaction with Chesterfield Borough Council Policies and Services: Street Cleaning	(PDF 309 KB)
Satisfaction with Chesterfield Borough Council Policies and Services: Tourist Information Centre	(PDF 87 KB)
Satisfaction with Cultural Services	(PDF 93 KB)
Satisfaction with Leisure Services	(PDF 82 KB)
Satisfaction with Tourist Information Centre	(PDF 52 KB)
Satisfaction with Website	(PDF 171 KB)
Satisfaction with Wheeled Bin and Recycling Services	(PDF 256 KB)
Sensory Garden Case Study	(PDF 34 KB)
State of the Borough 2011	(PDF 8.12 MB)