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Careline and response

Careline and response

Careline is a pendant alarm monitoring and response service that helps you to live independently in your own home.

Tunstall Alarm Unit

At the touch of a button you can speak to our trained operatives whenever you need help - 24 hours a day, seven days a week, 365 days a year.

Careline provides peace of mind to you, your family and your loved ones so that no matter what, someone will be there to help should something go wrong while you are at home.

Who is Careline for?

Careline is a paid-for service that is available to anyone, of any age, whether they live in their own home or are a tenant. It is especially useful for people who:

  • live alone
  • are at higher risk of falling
  • have mobility or other health issues
  • do not have family close by
  • have just returned home from hospital

How does Careline work?

A small alarm unit is connected to your phone line inside your home - don't worry, it won't affect your existing telephone line or internet broadband router.

You are given a splash resistant pendant that you can either wear around your neck or around your wrist - the pendant has a range of up to 50 metres so can be worn around the home and garden.

You can carry on as normal, safe in the knowledge that should anything go wrong, you can contact Careline by pushing the button on your pendant.

One of our Careline responders will arrange to visit you to install the alarm unit and give you your pendant. They will test the system while they are with you and show you how everything works.

How to use the alarm

Activating your alarm and getting help is very easy:

  • press the button on your pendant
  • your alarm unit connects to the Careline call centre
  • a Careline operator will speak with you through the powerful speaker and microphone on the unit
  • we provide you with the assistance you need

If you are unable to speak to the Careline operator we will send a response officer to your home to help you.

The Careline operator can:

  • send a Careline response officer to your home and give you the assistance you need
  • call your emergency contacts, such as a relative or friend
  • ask for medical assistance
  • contact the emergency services

Emergency response service

Specialist lifting equipmentIf your call is as because of a fall or other emergency, one of our trained response team will attend quickly.

If you have fallen, the response officer will decide what to do - if they can move you safely they will lift you using specialist equipment and help you to get comfortable. All our response officers have been trained to use specially designed lifting equipment (see the video below for details).

If necessary, the response officer will get in touch with your emergency contacts and medical professionals, or if more urgent care is needed they will contact the emergency services.

This service is available throughout Chesterfield, North East Derbyshire and parts of Amber Valley, contact us for more details.

How much will it cost?

The Careline and response service is a paid-for service that costs £26.50 per month, or you can take out our full package including the support service for a single payment of £38.65 per month - find out more about the support service here.

The Careline charge isn't covered by Housing Benefit. However if you are in receipt of benefits, you may be able to get help towards your Careline costs depending on the benefits you receive, ask us for details.

If you live in one of our sheltered housing schemes, you will already pay a contribution for the Careline service as part of your rent.

Signing up for Careline

You can sign up for Careline on its own, or might also like more regular support and visits from our support services team.

We will work out the right package to suit you and will let you know how much the charge will be per month. We recommend setting up a direct debit to pay your Careline charge so that's one less thing to worry about.

Call us on 0300 303 3378 to find out more about our services, make an appointment for a Careline Alarm to be installed, or leave details for one of our support officers to contact you. Our phone lines are open 24 hours a day, seven days a week.

If you are not able to phone us, you can use our online enquiry form or email us at



Find out more

Get in touch to find out more about Careline and our support service - contact us here, or see what our customers say about our service 

TEC Quality Certified AccreditationOur Careline and response service has been independently accredited by TEC Quality.

This means that the service we provide you meets their standards for safety, care, ethics and quality. Find out more here.

Last updated on 01 April 2022