Here we explain what you need to do when you can't make it for a class or court that you've already booked with us.
Letting us know you can't come in plenty of time means that we can offer your slot to someone else.
When to cancel
Please get in touch as soon as you know that you need to cancel a booking.
You must let us know two hours or more before the start time of the activity, class or court booking, or you may lose your payment or be charged a fee (see below).
Squash courts - these must be cancelled by 6pm on the day before the booking at the latest.
Direct debit customers
- if you cancel without the required notice you will incur a £3 charge
- you must pay the £3 charge before we will let you book any other classes or sessions.
Pay as you go customers
- if you don't give us the required notice to cancel your booking you will lose the payment you have already made
- if you cancel within the required time limit, you can transfer your booking to another date or activity, or we can give you a voucher to use at another time.
How to cancel
Queens' Park Sports Centre bookings
Cancel your booking in person at reception, by phone on 01246 345555, or by email to firstname.lastname@example.org.
Healthy Living Centre bookings
Cancel your booking in person at reception, by phone on 01246 345666, or by email to email@example.com.
Need to cancel a birthday party booking?
Find out more here.
These are just a few things from our cancellations policy, contact us for more details.