Get help with your bins

Get help with your bins

If there's no-one in your home that's able to put the bin out on collection day, we may be able to help.

Find out about:

Applying for an assisted bin collection

Let us know if you need help because you are elderly and infirm, disabled or have a health problem that prevents you from putting out your bin - and there is no-one else in your household that can put it out for you.

We will ask:

  • the reason you're not able to put your bin out
  • if there is anyone in your home aged 16 or over who can put your bin out
  • whether you need permanent or temporary help - such as while recovering from an illness, injury or operation, or a pregnancy-related condition

If you claim disability benefits we will ask you for your benefit reference number, and will ask if you have a Blue Badge.

We may need to contact you to discuss your request.

Apply for an assisted collection here.

Extending a temporary assisted collection

If you already have a temporary assisted collection but are still unable to put out your bins yourself, you can ask us to extend it for longer. 

We will need to know:

  • why you need the assisted collection to carry on
  • when you would like the assisted collection to be extended until

Extend an assisted collection here.

Cancelling an assisted bin collection

Let us know if an assisted collection is no longer needed. 

This could be for you or someone that you act on behalf of, such as a family member, friend, or someone you care for.

We will need to know

  • why you want to cancel the assisted collection
  • the date you would like it to end

Contact us about an assisted collection

This could be for you or someone that you act on behalf of, such as a family member, friend, or someone you care for.

You will need to tell us the address for the assisted collection, and the name of the person you are contacting us about if it is not for you. 

Apply, extend or cancel online

 

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Last updated on 10/10/2023