Request a repair to your council home

Request a repair to your council home

If there is a problem with your council home you can ask us to fix it.

Find out about:

Requesting a repair

You can request a repair online at any time.

Report a repair online


Protecting your privacy - find out how we keep your information safe.

You can also report a repair: 

The repairs team is available:

  • Monday, Tuesday, Thursday Friday - 8.30am to 5pm
  • Wednesday - 10am to 5pm

When you report a repair please tell us:  

  • your name, full address and contact number in case need to contact you about your repair, if you provide a mobile number, we will text you a reminder on the day before your appointment 
  • as much information as you can about what is wrong, and where the problem is, this will help us to identify the right team to carry out the repair   
  • when we will be able to get in to do the work within the working week, or Saturday mornings for some smaller repairs 

As your landlord, we have the responsibility for replacing or repairing items that were part of your home when your tenancy started. Some repairs are the tenant's responsibility, and you may be charged if we carry out the repair for you

If your repair is urgent or an emergency please call us to report it

When we visit your home

Please keep any pets secure - make sure your pets are safely away in another room so that our operatives can get on with their work safely when they arrive. 

Out-of-hours service for emergency repairs

If you need an emergency repair outside of normal working hours, you should contact the out-of-hours emergency repairs service on 01246 345041. Please only call the out-of-hours number for genuine emergencies as we are not able to deal with other repairs outside normal working hours.  

Our out-of-hours emergency service may attend and make safe only, unless the repair is minor, can be done safely in a short time, and the operative has the parts to complete the repair. If you have already reported a repair during normal working hours, please do not contact the out-of-hours service unless the situation has changed and you require emergency repair assistance. 

Emergency repairs during working hours can be reported through the repairs team.

Suspect a gas leak? Contact the National Gas Emergency Helpline on 0800 111 999.