We are trying to empty bins as normal during the coronavirus outbreak.
Find out about:
If there are no details below then we're not aware of any problems at the moment.
You may see a change in the time your blue bin is collected. We have different crew collecting.
But – as is always advised – please leave your bin out for collection by 7am on your scheduled collection day and leave it out until it is collected.
Some green bins were unable to be serviced on Saturday from part of Hartington Road Spital (number 12 upwards) due to to access issues. The crew will return as soon as they can.
Why hasn't my bin been emptied?
Sometimes we might not be able to empty your bin at the usual time or on the usual day.
This can be because of bad weather, the bin lorry breaking down, roadworks or an obstruction in the road. As soon as we know about a problem we will post details here on this page. We'll also let our customer service centre know and put out messages on social media.
Have we missed your street?
If your street has been missed and is not on the list above, please let us know.
Other reasons why your bin might not have been emptied
Our contractors may have not emptied your bin in if:
- it is too full or too heavy
- it contains the wrong type of waste
- it was not out for collection on time
Find out more here.
Reporting a problem
When you report a problem we will need to know:
- when your bin or waste sack should have been emptied
- which waste collection has been missed
- if we left a tag to say why your bin wasn’t emptied
- if you have shared bins, or bins just for your home
Please also let us know if the crew usually takes your bin out for you.
Protecting your privacy - find out how we keep your information safe.
What we will do
We will check with the crew to find out what has happened. We let you know whether they will return to your property, or if you need to wait until your next collection day.
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