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Complain about your bin collection

Let us know if something has gone wrong with your bins or bin collections.

What do you want to report?


You can report a problem that happened on your bin collection day

For example:

  • a bin, sack or recycling caddy was put back in the wrong place
  • waste or recycling sacks weren't left
  • the crew didn't take your extra recycling
  • litter was left behind in the street
  • the crew mixed glass with the other recycling
  • you are unhappy with the behaviour of the crew

You can also let us know if a wheelie bin has been left out in the street for two weeks or more.

Report a problem

Protecting your privacy - find out how we keep your information safe.


What we will do

We will ask our waste contractor to investigate, and check video from onboard cameras where available, to find out what went wrong. 

We may share your enquiry with the crew - so please only include details of what happened.


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Last updated on 12 August 2021