Our housing service has a number of policies that set out how we will operate and what our customers can expect from us.
Housing policies
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Home Options policy
This is the property allocation scheme setting out how council properties are allocated and those of other social landlords where the council has nomination rights to their properties:
| Chesterfield Home Options policy June 2023 |  (PDF 630 KB) |
Decant policy
The decant policy sets out the service tenants can expect from the council’s housing service when they need to be moved out of their home either in an emergency or due to significant works taking place at the property that could not be done if a tenant remained in the property, whilst the works are carried out:
| Decant policy | (PDF 415 KB) |
Tenancy policy
The tenancy policy follows the council’s tenancy strategy. This policy sets out the types of tenancy the Housing Service will offer tenants:
| Housing service tenancy policy | (PDF 156 KB) |
Tenants incentive scheme policy
The tenants incentive scheme sets out what tenants can expect from the Housing service when they are seeking to downsize their home:
| Tenants incentive scheme policy | (PDF 100 KB) |
Customer vulnerability policy
The customer vulnerability policy sets out our approach to ensure that all customers can access our housing services, including support required to sustain their tenancy. The policy explains how we ‘recognise, record and respond’ to customer vulnerability.
| Housing service customer vulnerability policy | (PDF 178 KB) |
Reasonable adjustments policy
The reasonable adjustments policy sets out our approach to ensure that all customers can access our housing services, ensuring that customers with disabilities are not disadvantaged and that we deliver fair and equitable outcomes for all.
| Housing service reasonable adjustments policy | (PDF 190 KB) |
Domestic abuse policy
The domestic abuse policy sets out the housing service's approach to supporting customers who have experienced or witnessed domestic abuse. This policy supplements the council’s safeguarding children and vulnerable adults policy.
| Housing Service Domestic Abuse Policy | (PDF 133 KB) |
Private sector housing policies
HMO amenities and space standards policy
The council has adopted its own local houses in multiple occupation (HMO) amenities and space standards. The standards provide detailed information for landlords to ensure their accommodation is safe, well managed, and has sufficient living space and facilities for the occupiers:
| Houses in multiple occupation (HMO) - amenities and space standards policy | (PDF 408 KB) |
Private sector housing renewal policy
This document sets out our approach to the provision of financial assistance, aimed at improving and maintaining healthy living conditions within existing private sector housing stock:
| Private sector housing renewal policy | (PDF 588 KB) |
Private sector housing enforcement policy
This document sets out our approach to enforcement activity carried out by the council’s private sector housing team:
| Private sector housing enforcement policy | (PDF 696 KB) |
EPC enforcement policy
The council has published their Enforcement of Energy Performance In Domestic Dwellings Policy 2022 which provides further detail in relation to the enforcement of EPC legislation:
| Energy Performance Certificates (EPC) enforcement policy | (PDF 280 KB) |