As a housing provider, we are required to provide details of named officers who have a regulatory responsibility role.
Health and safety lead
Our health and safety lead for housing is Jane Davies.
The role of the health and safety lead is to:
- monitor compliance with health and safety requirements
- assess risks of failure to comply with health and safety requirements
- to notify the responsible body of any risks to or failures of this compliance
- to advise on steps to ensure any failures are addressed
This is a requirement of The Regulator of Social Housing.
Complaints handling performance lead
Our complaints handling performance lead for housing is Jane Davies.
The role of the complaints handling performance lead is:
- to be accountable for our complaints handling
- to assess any themes or trends to identify potential issues or serious risks
- to assess any themes or trends to identify policies and procedures that require revision
Member responsible for complaints
Our member responsible for complaints related to housing is Councillor Jean Innes.
The role of the member responsible for complaints is:
- to champion a positive complaint handling culture
- to provide assurance to the governing body on the efficacy of its complaints system
- to seek assurances from the complaints team and where appropriate the operational teams that complaints are being managed, change is happening and that residents are being heard through the process
- to ensure complaint handling promotes service improvement for residents and learning and business improvement for the organisation
These roles are a requirement of the Housing Ombudsman.
Directors remuneration and management costs
Find out more about what we spend and how we spend it including details of senior salaries and our pay policy.
How we are regulated
The Regulator of Social Housing is an independent body, responsible for setting standards that all registered providers of social housing must meet.
From April 2024, the Regulator is introducing new measures which include regular inspections of larger landlords, a requirement for all landlords to publish their Tenant Satisfaction Measures (TSMs) results and new consumer standards, which landlords are required to meet. These measures are to ensure that landlords are well-managed, operate in a transparent manner, provides tenants with decent and safe accommodation and that tenants can hold their landlords to account.
To find out more about the regulator’s role, go to the Regulator of Social Housing’s website.
Consumer standards
The new consumer standards set by the Regulator of Social Housing are:
Neighbourhood and community standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Rent standard – this was revised in April 2023 and requires landlords to set rents in accordance with the government’s rent policy statement.
Safety and quality standard - requires landlords to provide safe and good quality homes and landlord services to tenants.
Tenancy standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
Transparency, influence and accountability standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account. The standard also covers the effectiveness and quality of communication and requirement to undertake the tenant satisfaction measures.
To learn more about the new consumer standards, visit Regulatory standards on Gov.uk.