Tenant Satisfaction Measures were introduced by government in 2023 and are designed to help you see how well social housing landlords are doing at providing quality homes and services, and where they need to improve.  

Some of the topics include: 

• repairs 
• building safety 
• your neighbourhood 
• complaints 
• engaging with our customers 

How we collect the information 

Every year, we will: 

• send out surveys to ask for your views on the housing service 
• report on information we record about our homes, estates and services 

How the survey works 

We will write to a random sample of our tenants asking them to complete a tenant satisfaction survey, which can be completed by post or online.  

All those who return the survey can choose to enter a prize draw for a chance to win one of four £50 Love2Shop high street shopping vouchers.  

TSM survey 2024

If you have been invited to take part in this year's survey you can complete the paper form you have received, or you can respond online:

You will need to enter the unique reference number from the survey invitation letter to complete the online survey.  

Surveys must be completed and returned to the council by Monday 4 November.

How you can see the results

Results from the survey will be published on our website every summer. 

Any questions, or need the survey in a different format? 

If you have any questions or if you need the survey in a different format like large print, easy read, British Sign Language, braille or translating into another language, please do not hesitate to contact our policy team on 01246 959644 or email policyteam@chesterfield.gov.uk who will be happy to help you.