You can appoint a relative, friend, or other representative such as an advocate to be able to speak to us and act on your behalf.
You can appoint someone to speak to us about:
- your rent account including any rent arrears
- Council Tax
- another part of the housing service such as tenancy support
- a housing application
- reporting a complaint on your behalf
You can also choose to have your correspondence sent to the person you appoint.
What you need to provide
To process your application, we need some information about your nominated person, including their:
- name
- address
- phone number and / or email address
We also ask for a copy of any power of attorney, appointee or deputyship letters.
How to make changes to the arrangement
Please contact us if you want to appoint a different representative, or withdraw your consent for somebody to contact us on your behalf.
How to apply
Please complete the form below and return it to the customer service centre.
If our documents are not accessible to you, you can request a different format here.
| Appoint someone to discuss or act on your behalf |  (Word 26 KB) |