Stock condition surveys

We aim to carry out a stock condition survey every five years to make sure the information for your home is up to date. The survey will:

• tell us if your home is safe (in addition to our annual safety checks) 
• confirm if your home is maintained to a decent standard 
• help ensure that the improvement programmes are accurate and provide value for money

We will look at all the major fixtures and fittings of your home. These are normally the sorts of things we might replace as part of a planned programme, or that we need to record safety information about.

This may include:

• kitchen
• bathroom
• windows
• doors
• roof and loft insulation
• rainwater goods (like guttering and downpipes)
• external walls
• the general structure of your home
• outbuildings

The survey should take around 15 minutes for a flat, and around 20 to 30 minutes for a house.

If we’re doing an EPC assessment at the same time, the appointment will take longer.

We’ll let you know how long it is likely to take when we arrange the survey with you.

The surveyor will use a tablet to carry out the survey.

They will fill in details of your home and take photos of the main elements listed above, including the loft space. 

We won’t take photos of you or your personal possessions.

We use the information from your survey to plan what investment is required in your home, both now and in the future.

This helps us make sure we get value for money for you. 

When your home is next programmed for an improvement, we will write to let you know what to expect.

To ensure that the survey can be carried out, please:

• secure your pets for the duration of the survey
• clear any furniture or belongings which block access to the fixtures and fittings we’ve mentioned above so we can clearly see their age and condition

Our surveyor will bring all the equipment they need with them, including ladders and their ID badge.

Please don't smoke while our surveyors are in your home.