Before making the decision to close Careline on 1 August 2026, we asked local people for their views through a public consultation.

Over 700 people took part, including those who use the service, their families and carers, and local organisations.

In simple terms, people told us that:

  • Careline is valued and trusted
  • it is especially important for older and vulnerable people
  • some people said they would move to another provider if a similar service was available at a lower cost locally
  • if the service closed, people would need clear information and support to move to another provider

We carefully considered all of this feedback before making the final decision. 

You said, we did

You said:

  • “Careline is important for my safety and peace of mind”
  • “This service is especially important for older and vulnerable people”
  • “I would consider moving if there was a similar service locally at a lower cost”
  • “I would need help and clear information if I had to change services”

We did:

  • looked at different options, including changing charges and new ways of running the service, before deciding to close
  • made sure Careline will continue as normal until it closes, so there is time to plan
  • put in place a full support programme to help every customer move safely to another provider of their choice
  • committed to making sure there is no break in support for any customer
  • developed simple information and a list of alternative providers in Chesterfield, including options that may better meet people’s needs and budgets

What this means for you

Careline will continue to operate as normal until it closes on 1 August 2026

  • customers will need to move to another provider before the service ends if they wish
  • there will be no break in your support if you wish to move to another provider
  • we know that changing services can feel daunting, but you will not be expected to do this alone

Support to find a new provider

Our Careline team will work closely with you to help you move to a new service safely.

This includes:

  • contacting you to talk through your needs
  • explaining your options in simple terms
  • providing information about alternative telecare providers in Chesterfield.
  • helping you and your family or carers (if you wish) to choose a new provider
  • working with your new provider to make sure your new service is set up before Careline ends

Find out more about information here. 

Our aim is to make sure no one is left without support at any point.

Alternative support in Chesterfield

There are other organisations that provide similar services, including:

  • Telecare alarms (pendant alarms)
  • 24-hour emergency response services
  • falls response support

Find details of local alternative providers here. 

We are here to help

We understand this is a big change, and you may have questions or concerns.

If you need help to access information, or if you would like to speak to us sooner, please get in touch and we will be happy to help. You can reach us on 0300 303 3378 or by emailing queries.careline@chesterfield.gov.uk. 

 

If our documents are not accessible to you, you can request a different format here.
Careline Consultation Summary May 2026 PDF (PDF 291 KB)
Careline Consultation Full Comments May 2026 PDF (PDF 4.97 MB)

 

Last updated on 03/06/2026