We carry out surveys to find out how satisfied our residents are with the services we provide.
The surveys ask a number of core questions, which allows us to benchmark our performance on a national and regional basis, and help us to see how effectively we are serving our residents and local communities.
Please click on the links below to access the latest results.
If our documents are not accessible to you, you can request a different format here.
| Are You Being Served Full Report 2021 |  (PDF 2.09 MB) |
Here are results from previous surveys:
| Are You Being Served Full Report 2019 | (PDF 1.24 MB) |
| Are You Being Served Full Report 2017 | (PDF 4 MB) |
| Are You Being Served Headline Report 2015 | (PDF 1.6 MB) |
| Are you being served? full report 2013 | (PDF 1.33 MB) |