Benefits advice

Benefits advice

We are committed to making sure that our residents are not missing out and are claiming the money they are entitled to.

Billions of pounds of benefit go unclaimed each year because people find the benefits system too complicated and the forms too difficult to complete.

Claiming benefits will make you better off each week and may help you get grants that are available.

Our dedicated benefits take-up officer is here to help you find our what benefits are available and claim what you are entitled to. Find out:

How can the benefits take-up officer help me?

Our benefits take-up officer can:

  • answer your queries about benefits
  • help you complete your benefit claim forms
  • visit you in your home if you are housebound
  • give talks to social groups on benefits-related matters 

Who can the benefits take-up officer help?

Our benefits advisor is able to help any resident of the borough, particularly those with long-term health problems or low incomes, and pensioners. 

How can I contact the council's benefits take-up officer?

You can contact the benefits take-up officer by email at or call 01246 345345. You can also contact them by post at:

Benefits Take-up Officer
Customer Services Centre
Town Hall
S40 1LP

Last updated on 25 January 2024