Changes to our visitor information service

Changes to our visitor information service

Our Visitor Information Centre at Rykneld Square has now closed.

Services which were previously accessed through the centre are still available, either from other council bases, through digital platforms or from our local partner agencies.


How to access visitor information services

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Check what's on and book theatre tickets online on the Chesterfield Theatres website.

You can purchase tickets and National Theatre tokens in person at the box office at the Winding Wheel Theatre.

To find out more information about performances and our venues call 01246 345222, email box.office@chesterfield.gov.uk, or ask at the box office.

The box office at the Winding Wheel Theatre is open Monday to Saturday, 10am  to 3.30pm (closed 1pm to 1.30pm).

We have a variety of car parks across Chesterfield, from short stay to long stay, pay and display and pay on return - find car parking here.

Scratch cards for use in council car parks can be purchased from our Customer Services Centre, located on the ground floor at the Town Hall.

You can apply for a Derbyshire County Council Gold Card at the Customer Service Centre, located on the ground floor at the Town Hall

Find out more information about the Gold Card travel permit scheme or apply online here.

Timetables and information are available from the local bus companies operating in our area, such as:

Timetables can also be accessed by visiting www.derbysbus.info and www.traveline.info

Derbyshire Wayfarer bus and train day rover tickets allow almost unlimited bus and train travel throughout Derbyshire for a whole day.

Wayfarer tickets are available from the driver on the following buses:

  • Arriva Midlands
  • D and G Bus
  • Diamond Bus
  • Derbyshire Community Transport
  • High Peak
  • Hulleys
  • Kinch
  • Littles
  • Notts and Derby Buses
  • Stagecoach Chesterfield and Mansfield
  • TM Travel
  • Trentbarton

You may be able to purchase tickets from some local rail stations.

You can also purchase a Derbyshire Wayfarer smartcard on the TravelMaster website.

For information on rail services please check the National Rail Enquiries website, call 0345 748 4950, or visit Chesterfield Rail Station.

You can book tickets via the National Express website: www.nationalexpress.com 

There are a number of local independent businesses in the town centre that sell localised gifts, books, cards and much more.

More information about gifts and souvenirs.

Find out about the great activities and events that Chesterfield has to offer by visiting www.visitchesterfield.info.

You can also email the team at: tourism@chesterfield.gov.uk or call 01246 345 777.

Free parking can be booked in advance for coach parties.

Find out about coach parking here.

Please enquire directly with coach holiday companies. For example:

Andrew’s of Tideswell - www.andrews-of-tideswell.co.uk / 01298 871 222

Johnson Bros - www.johnsonstours.co.uk / 01909 720 337

If you are thinking of booking a holiday in the UK and want to find out more take a look at the Visit England website.

Find out about local accommodation options at: www.visitchesterfield.info/accommodation.

To purchase a YHA membership please visit: www.yha.org.uk/membership

If you wish to hire a bike locker, please visit the Customer Service Centre.

If you need a RADAR key to be able to use accessible public toilets, please visit the Customer Service Centre on the ground floor at the Town Hall (step-free access is available on the East side of the Town Hall, closest to the town centre).

If you wish to enquire about a market stall, please contact the markets office on 01246 345999.

If you wish to hire a council venue, including the Winding Wheel Theatre, please contact the venue hire team on 01246 345333 or by email venuehire@chesterfield.gov.uk.  

Further details can be found at www.chesterfieldvenuehire.co.uk.

Background to the closure of the Visitor Information Centre

In line with many councils locally and across the country, we are modernising the way we deliver visitor information services, moving to a more digitally-focused service which is in line with our long-term visitor economy strategy for the borough.

Our visitor information services, along with many of those used by Chesterfield residents, were previously delivered from the Visitor Information Centre in Rykneld Square.

Following Cabinet approval for the service transformation proposals – which took into account the views we received as part of the Budget Conversation and the petition process – the Visitor Information Centre closed on 27 April 2024. 

All the services which people previously accessed from the centre are still available, either from other council bases, through digital platforms or from our local partner agencies.


Last updated on 29 April 2024