We aim to provide accessible services and information to meet the diverse needs of our tenants and residents.

We regularly review the information we provide and how we provide it, and work with tenants to improve the accessibility of our services and information. 

Tenant communication and accessibility group 

Our communication and accessibility group help to shape how we provide information and communicate with tenants. The group also looks at barriers to accessing housing services and information and how we can improve. Find out more including how to get involved. 

Accessing our website 

Our website has been designed to be as accessible and easy to use as possible.  

Web pages can be translated into different languages by selecting ‘select language’. This can be found at the top of every page. Most web browsers and devices also have built in accessibility aids to support you to access information in a way that works for you, for example by making the text larger or changing the colours seen on screen. 

Our accessibility statement provides more information about accessing our website and provides information on the AbilityNet website.  

AbilityNet has a tool called ‘My Computer My Way’ to make your device easier to use based on your needs. You can get in touch with AbilityNet by calling 0800 048 7642 or filling in the form on their website. 

Our standards for information 

Our customer involvement agreement sets out how customers can shape and scrutinise our services, but also the standard of information they can expect. The housing service will ensure that all customers will regularly receive high quality information, in an appropriate format that: 

• uses clear, jargon free, plain language 
• is of good quality 
• can be provided in alternative formats as required such as translation, audio, Braille, Easy Read 
• be tailored to customer needs 
• be provided in good time  

Information in different formats 

Chesterfield Borough Council is committed to being accessible to all. If you need information in a different format like large print, easy read, British Sign Language, braille or translating into another language, you can request a different format here. 

We are working to make information widely available in different formats on our housing pages, including videos with captions and Easy Read guides.  

Easy read information 

We are working to provide important housing services information in Easy Read format. This includes easy read versions of our leaflets and a guide to understanding your Tenancy Agreement.  

You can find our easy read guides, leaflets and information in our housing information library. 

Easy Read is a way of making written information easier to understand using jargon-free text, shorter sentences and clear pictures to help explain the content. Easy read versions can be a helpful way for anyone to access information, but they can be especially useful for people with learning disabilities, people who speak English as a second language or those who find it hard to read and write. 

We work with tenants to develop and review our easy read guides. You can find out more about our communication and accessibility group and how to get involved here.