Our tenant-led performance group has carefully selected a suite of indicators to be reported every quarter (every 3 months).
See graphs illustrating the trend that some of the key indicators are following.
Full results for the past four quarters can be seen in the tables below.
Results tables for previous years can be downloaded here.
For a more in-depth look into our performance, please view our more extensive suite of indicators. These are presented at the Housing Advisory Board meetings.
Legend:
- Q2 - quarter two, 1 July to 20 September 2024
- Q3 - quarter three, 1 October to 31 December 2024
- Q4 - quarter four, 1 January to 31 March 2025
- Q1 - quarter one, 1 April to 30 June 2025
Repairs
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of new repairs raised in the quarter |
9031 |
9870 |
11404 |
8592 |
| Number of repairs completed in the quarter |
8873 |
8986 |
10904 |
8650 |
| Number of repairs open at end of quarter |
2024 |
1936 |
1718 |
1498 |
| Average working days taken to complete standard repairs (target is 30 working days or less) |
29.93 |
21.04 |
16.55 |
12.74 |
| Average working days taken to complete Right to Repair 1 day (target 1 working day or less) |
0.82 |
0.53 |
0.61 |
0.54 |
| Average working days taken to complete Right to Repair 3 days (target 3 working days or less) |
2.23 |
1.91 |
1.97 |
1.65 |
| Average working days taken to complete Right to Repair 7 day (target 7 working days or less) |
5.68 |
4.77 |
4.56 |
2.34 |
| Percentage of tenants satisfied with service received from people carrying out standard repairs |
89.5% |
89.0% |
86.7% |
92.20% |
| Percentage tenants satisfied with updates and communication during standard repairs |
89.9% |
84.9% |
84.3% |
88.00% |
Building safety
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Overall percentage of gas servicing completed within due dates at end of quarter |
100.00% |
100.00% |
100.00% |
99.92% |
Voids
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of void (empty) properties |
443 |
471 |
455 |
402 |
| Rent loss in £s due to void (empty) properties in the quarter |
£559,510 |
£544,064 |
£547,434 |
£523,032 |
Disrepair cases
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Total number of new disrepair cases opened in the quarter |
41 |
16 |
23 |
18 |
| Number of disrepair cases open at end of quarter |
- |
- |
98 |
86 |
Adaptations
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of minor adaptations completed (costing under £1,000 each) |
42 |
53 |
41 |
43 |
| Number of major adaptations completed (costing over £1,000 each) |
45 |
66 |
69 |
65 |
| Spending on all adaptations (minor and major) in the quarter |
£229,877 |
£270,884 |
£189,153 |
£192,321 |
Housing Register
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of households on the waiting list at end of quarter |
2824 |
2955 |
3149 |
3193 |
Arrears
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Current tenant arrears amount (overall cumulative total) |
£2,394,173 |
£2,398,131 |
£2,232,358 |
£2,330,230 |
| Former tenant arrears amount (overall cumulative total) |
£1,427,699 |
£1,491,938 |
£1,556,240 |
£1,633,995 |
Evictions
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of evictions during the quarter |
4 |
1 |
6 |
4 |
Anti-social behaviour
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Number of new anti-social behaviour (ASB) cases opened |
84 |
73 |
111 |
82 |
| Number of new ASB cases opened which involved a hate incident |
1 |
2 |
3 |
6 |
| ASB cases open at end of quarter |
130 |
123 |
132 |
123 |
Tenancy support
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Tenants receiving tenancy support services from CBC at end of quarter |
232 |
247 |
250 |
253 |
| Number of new tenancy support cases opened in the quarter |
87 |
82 |
81 |
78 |
Complaints
| Indicator |
Q2 24/25 |
Q3 24/25 |
Q4 24/25 |
Q1 25/26 |
| Percentage of stage 1 complaints responded to within Housing Ombudsman timescales |
67.3% |
65.2% |
84.9% |
64.52% |
| Percentage of stage 2 complaints responded to within Housing Ombudsman timescales |
15.9% |
31.8% |
86.4% |
60.00% |
| Stage 1 complaints received in the quarter |
100 |
107 |
111 |
92 |
| Stage 1 complaints escalated to stage 2 in the quarter |
16 |
23 |
22 |
19 |
| Stage 2 complaints escalated to the Housing Ombudsman in the quarter |
3 |
2 |
3 |
1 |
Want to know more?
Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.
Last updated on 01/10/2025
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