Tenant performance indicators

Our tenant-led performance group has carefully selected a suite of indicators to be reported every 3 months.

Full results for the past four quarters can be seen in the tables below.

Results tables for previous years can be downloaded here.

For a more in-depth look into our performance, please view our more extensive suite of indicators. These are presented at the Housing Advisory Board meetings.

Legend:

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of new repairs raised in the quarter	9403	10542	10853	8807
Number of repairs completed in the quarter	8739	9794	10040	7835
Number of repairs open at end of quarter	1834	2011	2355	2741
Average working days taken to complete standard repairs (target is 30 working days or less)	10.26	11.71	18.99	18.96
Average working days taken to complete Right to Repair 1 day (target 1 working day or less)	0.52	0.49	0.63	0.43
Average working days taken to complete Right to Repair 3 days (target 3 working days or less)	1.68	1.28	3.82	1.75
Average working days taken to complete Right to Repair 7 day (target 7 working days or less)	2.61	2.46	2.78	3.84
Percentage of tenants satisfied with quality of the work carried out during standard repairs	89.8%	90.6%	87.6%	89.3%
Percentage tenants satisfied with updates and communication during standard repairs	83.8%	82.2%	82.1%	81.2%

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Overall percentage of gas servicing completed within due dates at end of quarter	99.98%	100.00%	99.99%	99.9%

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of void (empty) properties	382	350	317	295
Rent loss in £s due to void (empty) properties in the quarter	£505,274	£468,092	£454,090	£427,300

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Total number of new disrepair cases opened in the quarter	19	51	46	25
Number of disrepair cases open at end of quarter	77	96	120	116

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of minor adaptations completed (costing under £1,000 each)	69	111	54	30
Number of major adaptations completed (costing over £1,000 each)	42	45	58	36
Spending on all adaptations (minor and major) in the quarter	£255,167	£274,789	£324,658	£175,078

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of households on the waiting list at end of quarter	3307	3337	2219	2240

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Current tenant arrears amount (overall cumulative total)	£2,311,704	£2,293,041	£2,216,004	£2,221,150
Former tenant arrears amount (overall cumulative total)	£1,627,970	£1,735,934	£1,445,041	£1,475,327

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of evictions during the quarter	6	6	4	7

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Number of new anti-social behaviour (ASB) cases opened	88	69	94	83
Number of new ASB cases opened which involved a hate incident	2	1	4	2
ASB cases open at end of quarter	121	92	119	123

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Tenants receiving tenancy support services from CBC at end of quarter	218	211	206	208
Number of new tenancy support cases opened in the quarter	74	79	71	73

Indicator	Q2 25/26	Q3 25/26	Q4 25/26	Q1 26/27
Percentage of stage 1 complaints responded to within Housing Ombudsman timescales	61.5%	89.8%	95.1%	99.3%
Percentage of stage 2 complaints responded to within Housing Ombudsman timescales	70.8%	81.8%	96.2%	90.5%
Stage 1 complaints received in the quarter	104	98	142	142
Stage 1 complaints escalated to stage 2 in the quarter	24	22	26	21

If our documents are not accessible to you, you can request a different format here.

Housing Performance Measures April 2024 to March 2025	(PDF 72 KB)
Housing Performance Measures April 2025 to March 2026	(PDF 72 KB)

Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.

Last updated on 16/09/2026