Tenant performance indicators

Our tenant-led performance group has carefully selected a suite of indicators to be reported every quarter (every 3 months).

Full results for the past four quarters can be seen in the tables below.

Results tables for previous years can be downloaded here.

For a more in-depth look into our performance, please view our more extensive suite of indicators. These are presented at the Housing Advisory Board meetings.

Legend:

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of new repairs raised in the quarter	8943	9403	10542	10853
Number of repairs completed in the quarter	8650	8739	9794	10040
Number of repairs open at end of quarter	1498	1834	2011	2355
Average working days taken to complete standard repairs (target is 30 working days or less)	12.74	10.26	11.71	18.99
Average working days taken to complete Right to Repair 1 day (target 1 working day or less)	0.54	0.52	0.49	0.63
Average working days taken to complete Right to Repair 3 days (target 3 working days or less)	1.65	1.68	1.28	3.82
Average working days taken to complete Right to Repair 7 day (target 7 working days or less)	2.34	2.61	2.46	2.78
Percentage of tenants satisfied with service received from people carrying out standard repairs	91.6%	89.8%	90.6%	87.6%
Percentage tenants satisfied with updates and communication during standard repairs	88.0%	83.8%	82.2%	82.1%

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Overall percentage of gas servicing completed within due dates at end of quarter	99.92%	99.98%	100.00%	99.99%

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of void (empty) properties	402	382	350	317
Rent loss in £s due to void (empty) properties in the quarter	£523,032	£505,274	£468,092	£454,090

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Total number of new disrepair cases opened in the quarter	20	19	51	46
Number of disrepair cases open at end of quarter	85	77	96	120

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of minor adaptations completed (costing under £1,000 each)	65	69	111	54
Number of major adaptations completed (costing over £1,000 each)	43	42	45	58
Spending on all adaptations (minor and major) in the quarter	£192,321	£255,167	£274,789	£324,658

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of households on the waiting list at end of quarter	3193	3307	3337	2219

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Current tenant arrears amount (overall cumulative total)	£2,330,230	£2,311,704	£2,293,041	£2,216,004
Former tenant arrears amount (overall cumulative total)	£1,633,995	£1,627,970	£1,735,934	£1,445,041

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of evictions during the quarter	4	6	6	4

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Number of new anti-social behaviour (ASB) cases opened	85	87	65	94
Number of new ASB cases opened which involved a hate incident	6	3	1	4
ASB cases open at end of quarter	128	121	92	119

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Tenants receiving tenancy support services from CBC at end of quarter	253	218	211	206
Number of new tenancy support cases opened in the quarter	78	74	79	71

Indicator	Q1 25/26	Q2 25/26	Q3 25/26	Q4 25/26
Percentage of stage 1 complaints responded to within Housing Ombudsman timescales	86.0%	61.5%	89.8%	95.1%
Percentage of stage 2 complaints responded to within Housing Ombudsman timescales	78.9%	70.8%	81.8%	96.2%
Stage 1 complaints received in the quarter	93	104	98	142
Stage 1 complaints escalated to stage 2 in the quarter	19	24	22	26

If our documents are not accessible to you, you can request a different format here.

Housing Performance Measures April 2024 to March 2025	(PDF 72 KB)
Housing Performance Measures April 2025 to March 2026	(PDF 72 KB)

Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.

Last updated on 29/05/2026