Useful contacts

Useful contacts

Useful contacts for householders and residents in Chesterfield borough Expand all
Home Options queries, finding a home or moving to a different home

The home options team is responsible for registration of housing applications, queries about the Home Options website, mutual exchanges and transfers and dealing with change of circumstances. Contact the home options team at home.options@chesterfield.gov.uk or call 01246 345700.

The allocations team is responsible for allocating and letting properties. Contact the allocations team at contact.allocations@chesterfield.gov.uk or call 01246 345436.

Moving home

Home contents insurance 

Advice about home contents insurance is given at your sign up visit. Find out more about the home contents insurance scheme offered by Chesterfield Borough Council. If you already have a policy with us, you can update your address details by calling 01246 345467.  

Royal Mail  

Your mail can be redirected from your old home address to your new home for a small charge. For details call 0345 777 7888 or visit the Post Office website.    

Council Tax 

Call 01246 345345 or report a change of address online. 

Universal Credit 

Universal Credit claims for housing costs can’t be made until the day your tenancy officially starts. You can report your change of address online through your Universal Credit account. Speak to your work coach for assistance. 

Housing Benefit 

If you get Housing Benefit you need to stop any benefit being paid on your old address and claim at your new address. Call 01246 345345 or tell us about a change in circumstances online.  

TV Licensing 

Visit www.tvlicensing.co.uk or call 0300 790 6144 to let them know about your change of address or to purchase a new television licence. 

Telephone and broadband provider 

You will need to contact your broadband or landline supplier at your current home to let them know that you are moving. Don’t forget to let us know if you have a new phone number. 

Electoral register  

You will need to update your address on the electoral register, you can do this on the Gov.uk website.

Other organisations you may need to contact: 

  • Department for Work and Pensions (if you receive benefits such as Attendance Allowance, PIP or Child Benefit, or State Retirement Pension) 
  • your bank, building society or credit card provider 
  • pensions and insurance providers 
  • satellite or TV service provider 
  • your employer 
  • doctor, hospital and other healthcare providers
  • local pharmacy (if they order or deliver prescriptions for you)
  • dentist and optician 
  • school, college or childcare providers
  • social worker 
  • probation service 
Personal housing plans and adaptations

If you need to speak to someone about your personal housing plan or adapting your home to meet your needs, contact the housing and health team on 01246 345700.

Rents and Housing Benefit queries

To contact us about your rent account call 01246 345345 or email revenues.rents@chesterfield.gov.uk.  

To contact us about Housing Benefit, call 01246 345484 or 01246 345507. 

Repairs

To report a repair (during office hours) call 0800 587 5659 or email repair.requests@chesterfield.gov.uk.

To report an emergency repair out of hours call 01246 345041. 

Your neighbourhood

Which area am I in? 

North area:  Brimington, Highfields, Littlemoor, Newbold Moor, Old Whittington Pevensey, Peveril, Racecourse, Whittington Moor.

South area: Birdholme, Boythorpe, Grangewood, Hady, Hasland, St Augustine's, Spital, Newland Dale / Stonegravels, Town Centre, Whitecotes.

East area: Barrow Hill, Duckmanton, Hartington, Inkersall, Lowgates, Mastin Moor, Middlecroft, New Whittington, Poolsbrook, Staveley Town Centre.

West area: Brampton, Dunston, Green Farm Close, Holme Hall, Newbold, Loundsley Green.

If you wish to speak to any of our housing officers, they can be contacted using the details below: 

You can email the team: housingmanagement@chesterfield.gov.uk or call:

  • enforcement officers: 01246 345071 
  • housing officers: 01246 345071 
  • tenancy support: 01246 345354 
  • environment officers: 01246 345142 

Find out more information about the housing management team. 

Anti-social behaviour can be reported to us online.

Getting involved

To contact our tenant engagement team email tenantengagement@chesterfield.gov.uk or call 01246 345147. 

Ending a tenancy

To contact us about ending a tenancy, email home.options@chesterfield.gov.uk or call 01246 345700.

Homelessness prevention

To contact the homelessness prevention team call 01246 345825 or email homelessness.prevention@chesterfield.gov.uk.

Privately rented or owned homes

To contact the private sector housing team for advice and guidance about privately rented or owned homes, email hia@chesterfield.gov.uk.

Careline

To contact Careline about the emergency alarm and response service call 0300 303 3378 or email queries.careline@chesterfield.gov.uk

Leaseholders

For leaseholder queries, call 01246 959764.

Safeguarding and domestic abuse

Derbyshire County Council - Safeguarding 

If you're worried about your safety or the safety of another adult or child or want to report abuse, you can call: 

  • 999 to speak to the police or in non-emergency situations call 101 
  • Call Derbyshire on 01629 533190 

The Elm Foundation 

The Elm Foundation provides domestic abuse support services across Chesterfield and surrounding areas 

Mental health support

Derbyshire Recovery and Peer Support Service 

Supporting people who are having difficulties with their mental health across the whole spectrum of mental illnesses.  

Derbyshire Mental Health Helpline 

Providing a free mental health support line, 24 hours a day, seven days a week. 

  • call: 0800 028 0077 

Samaritans 

Offering a safe place for you to talk any time you like, in your own way – about whatever is getting to you. 

  • call: 116 123 (freephone) 
  • email: jo@samaritans.org (response time 24 hours)  

Talking Mental Health Derbyshire 

Talking Mental Health is an approved NHS provider of talking therapies. 

Health

Derbyshire Recovery Partnership 

Derbyshire Recovery Partnership provides advice, support and treatment for adults in Derbyshire who wish to address issues and problems arising from the use of alcohol or drugs. 

Medicine Order Line 

The Medicine Order Line (MOL) enables patients in Derbyshire to order their repeat prescriptions by phone. 

  • call: 01246 588860 

Hearing Help UK 

Derbyshire-based charity providing information and support to individuals with hearing loss and their families and carers. 

Sight Support Derbyshire 

Sight Support provides help and support to children and adults who are blind or partially sighted living in Derbyshire 

Debt and finances

Chesterfield Borough Council benefits advice 

Our benefits take-up officer can answer your questions about benefits, help you complete forms and ensure you are claiming the money you are entitled to. 

Derbyshire County Council Welfare Rights 

Providing answers to your questions about benefits, helping you complete forms, ensuring you are claiming the money you are entitled to and can help challenge decisions or support appeals.  

Derbyshire Law Centre 

Provide free legal advice and assistance on all debt matters, housing and employment to the residents of Derbyshire. 

  • call: 01246 550674  
  • freephone: 0800 707 6990 
  • text: 07781 482826 
  • textphone for deaf people: 18001 01246 550674 
  • email: dlc@derbyshirelawcentre.org.uk 

Chesterfield Citizen’s Advice 

Provides free, confidential, impartial and independent advice and information on a wide range of subjects. Including debt worries, benefits claims, housing and employment problems.  

  • call: 0808 278 7843     

Derbyshire Unemployed Workers Centre 

Provides free, independent and confidential advice on benefit and credit entitlements. Can also support the completion of application forms and can help challenge decisions made by the Department for Work and Pensions, right through to tribunal if necessary. 

Chesterfield and NE Derbyshire Credit Union 

Your local community bank, providing savings, loans and money management advice. 

National Debtline 

  • call: 0808 808 4000      

Step Change 

Debt advice service 

  • call: 0800 138 1111  

Think Jessica 

Derbyshire based charity set up to support people affected by scammers. 

Warmer Derby and Derbyshire (Marches Energy Agency) 

Provides home energy advice, including advice on available grants, tariffs and on debts, for Derbyshire residents.  

Local services

Call Derbyshire 

You can contact Derbyshire County Council’s call centre regarding a range of topics including social care, blue badge enquiries and reporting road faults. 

Chesterfield Volunteer Centre

The Volunteer Centre provides a range of services and volunteering opportunities including the Derbyshire home from hospital service and Elderfriends befriending service. 

The Hub @ Low Pavement – Derbyshire Voluntary Action

The Hub @ Low Pavement is located in Chesterfield town centre, off New Square, at 61-63 Low Pavement, S40 1PA. It is a community space dedicated to bringing people together.

Food banks

Chesterfield Foodbank  

Gussie's Kitchen 

Food provision covering St Augustine's, Birdholme, Boythorpe, Grangewood and Hasland. 

Chesterfield Community Food Hub 

Food provision covering Newbold, Dunston, Old/New Whittington, and Brimington. 

  • call: 07746 952439 

Derbyshire Community Hub 

Food provision covering Staveley, Barrow Hill, Poolsbrook, Mastin Moor, Duckmanton and Brimington. 

  • call: 07530 920817 
Go to the tenant handbook

Last updated on 24/07/2024