Our tenant groups regularly carry out work to help improve services for tenants.
Read our latest report about tenant engagement activities during 2025 to 2026 or watch the video version below:
If our documents are not accessible to you, you can request a different format here.
| Tenant engagement annual report 2025 to 2026 |  (PDF 1.07 MB) |
Reports from previous years
| Tenant engagement annual report 2023 to 2024 | (PDF 253 KB) |
| Tenant engagement annual report 2024 to 2025 | (PDF 678 KB) |
Consultations
Tenants have also been involved in recent consultations, focus groups and events:
Allocations consultation
We recently completed a consultation about tenants' experiences of the allocations process; from completing the application to join the housing register, to moving in and settling into your new home.
If our documents are not accessible to you, you can request a different format here.
| Allocations and new tenant information pack report - Easy Read and accessibility | (PDF 116 KB) |
| Allocations and new tenant information pack - consultation report | (PDF 577 KB) |
Communal cleaning consultation
We carried out a survey and a series of focus groups to hear the views of our tenants, residents and leaseholders who live in or own flats in our blocks where we provide a cleaning service. Read the report or watch the video below for more information.
If our documents are not accessible to you, you can request a different format here.
| Communal Cleaning Review Consultation - final report | (PDF 187 KB) |