We have put together some information to help explain how we deal with repair requests for our tenants.

The easiest way to report a repair is to do it online. You can also email us at repair.requests@chesterfield.gov.uk or call 0800 587 5659. 

How do we prioritise repairs? 

We give every repair a category. RR1 – within one working day, RR3 – within three working days and RR7 within seven working days. All other repairs are carried out within 30 working days. Find out more about our repair timescales and appointments. 

What should I expect when repairs are carried out at my home? 

Our repairs service standards outline what you can expect from us when you report a repair. 

Will I be offered an appointment for my repair? 

For all internal repairs (and some external repairs where access is required) that are not classed as RR1, RR3 or RR7, we will offer you an appointment date and timeslot within 30 working days of you reporting the repair. Find out more about our repair categories and appointments.  

What if I need to cancel or rearrange my repair appointment? 

Please contact us on 0800 587 5659 as soon as possible to cancel or rearrange your appointment. This will allow us to offer the appointment to someone else. 

What if we have to cancel or rearrange your appointment? 

In the unlikely event of a repairs operative being unable to keep the appointment, we will try to contact you by your preferred contact method to let you know. 

Can I request an exact time for an appointment? 

It isn’t possible to give you an exact time for your repairs appointment because our operatives can easily be delayed if an earlier job takes longer than expected. We do offer a choice of morning, afternoon and Saturday morning appointments to suit you. 

What if something is damaged during my repair appointment? 

If we cause damage to your possessions, please contact us. 

What if I am not at home when you arrive to carry out the repair? 

We will leave a ‘no access’ card informing you of our visit. We will ask you to contact us to rearrange the appointment.