Job Vacancy CBC243104A - Careline and Response Officer
Reference: CBC243104
Salary details: £26,873 to £29,269 per year pro rata
Job term: 24 months fixed term (x5 post)
Appointment type: Part time
Hours: 24 hours per week, all posts are Monday to Sunday, including evenings and bank holidays on a shift basis
Location: Stonegravels Depot
Department: Careline
Division: Housing
CBC243104A - Job description and person specification
Make a genuine difference in people's lives.
Are you seeking a fast-paced, rewarding role where you can have a tangible impact on your local community?
We are a TSA-accredited 24/7 call monitoring and response service which is rapidly expanding, we are looking for compassionate and skilled Careline Response Officers to join our team.
About the role
As a Careline Response Officer, you will be a vital link between our vulnerable customers and the support services they need. Working a flexible 24/7 rota, your key responsibilities will include:
- handling emergency and non-emergency calls from customers providing a professional, caring, and consistent service
- attending customer homes to assist those who have fallen, using specialised equipment to help lift them safely
- liaising with emergency responders, healthcare providers, and other services to ensure customers receive the support they require
- this is a role where you can truly make a difference, helping older and disabled individuals maintain their independence and live safely in their own homes
What we're looking for
- excellent communication skills and the ability to interact sensitively with people of all ages and abilities
- experience working under pressure and using your own initiative, with minimal supervision
- proficiency in using computer systems to accurately input and retrieve information
- have a current drivers licence which allows you to drive vehicles with a manual gearbox (a vehicle will be supplied to use during working time)
Our offer
- competitive salary and benefits package
- ongoing training and professional development opportunities
- the chance to be part of a growing, dynamic organisation making a tangible impact in our community
If you have the necessary skills and experience, and are looking for a deeply meaningful role, we'd love to hear from you.
Apply today or contact Yvonne Wood, Careline Manager, at yvonne.wood@chesterfield.gov.uk for more information or to apply please see below.
All posts are subject to an Enhanced Level Disclosure with the Disclosure and Barring Service.
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Working in local government is a highly satisfying and rewarding experience in so many ways and the Council is an excellent employer with rewarding conditions of service which include generous leave entitlement, local government pension scheme as well as many other benefits, plus learning and development opportunities which will offer the chance to progress your career further.
Closing date: 22 December 2024
Provisional interview date: To be arranged as and when required
Job application form
| Chesterfield Borough Council Job Application Form |  (Word 100 KB) |
Please refer to the competency framework when filling out the application form.
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