Job Vacancy - CBC243123 - Contact Centre Advisor
Reference: CBC243123
Salary details: £23,500 to £29,269 per year (Career grade - starting at the bottom of the grade; this will be dependent on experience)
Job term: Permanent
Appointment type: Full time
Hours: 37 per week
Location: Town Hall
Department: Customer Services
CBC243123 - Job description and person specification.
If you would like an accessible version of a job description, then please contact the Human Resources team.
We have an exciting opportunity to be part of a friendly and customer centric contact centre.
We are looking for an enthusiastic individual to join our team as a contact centre advisor who is committed to providing excellent customer service.
You’ll have a great telephone manner, be able to build a rapport, and adapt your approach to ensure the best outcome for the customer is reached. Successful candidates will be trained to deliver a good knowledge of all service areas, including:
- Council Tax
- housing
- benefits
- environmental services
You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations.
Ensuring that as many enquiries as possible are resolved at the first point of contact and customers are encouraged to access services available to them online.
Collaborating with other teams and your colleagues to make the service work as efficiently as possible to provide the best possible outcome to the customer.
This is a fast-paced team in a challenging environment.
Working across various computer systems and applications will be required; therefore, good computer literacy and keyboard skills will be essential.
We are looking for flexible individuals able to cross skill across several services.
Previous customer service experience is desirable, preferably in a busy contact centre environment.
A basic disclosure check with the Disclosure and Barring Service (DBS) is required for this post.
The council is an excellent employer with rewarding conditions of service, which include generous leave entitlement and sick pay, flexible and agile working, progressive Human Resources policies, access to the local government pension scheme, discounted leisure membership and car parking.
Please see below to apply and ensure your CV is up to date and you attach a covering letter along with your CV.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
| CV Template |  (Word 52 KB) |
Closing date: 19 November 2024
Provisional interview date: To be confirmed
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