Reference: CBC243126
Salary details: £28,163 to £30,559 per year
Job term: Fixed term for 12 months
Appointment type: Full time
Hours: 37 hours per week
Location: Town Hall
Department: Housing Strategy and Engagement
CBC243126 - Job description and person specification.
If you would like an accessible version of a job description, then please contact the Human Resources team.
Join us as a Housing Complaints Co-ordinator within our Housing Service team.
This newly created role is dedicated to ensuring our tenants receive prompt, accurate, and high-quality responses to their complaints, aligning with the standards set by the Housing Ombudsman.
As the ideal candidate, you will have excellent communication and customer service skills and be adept at managing diverse workloads and conflicting priorities.
Your responsibilities will include recording complaints, conducting investigations into service lapses, crafting detailed responses to customers, and checking that agreed actions are followed through to conclusion.
Analytical skills are required to extract insights from incoming complaints, fuelling a culture of continuous improvement.
Your exceptional communication skills will be instrumental, coupled with self-motivation to navigate through challenging scenarios and juggle multiple priorities effortlessly.
While experience in social housing is advantageous, it's not a prerequisite for excelling in this role.
This fixed-term position offers a challenging yet rewarding opportunity to make a tangible impact.
For further details, please email James Crouch, our Housing Strategy and Engagement Manager at james.crouch@chesterfield.gov.uk, or refer to the attached job description and person specification when submitting your updated CV and cover letter.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Working in local government is a highly satisfying and rewarding experience in so many ways, and the council is an excellent employer with rewarding conditions of service that include generous leave entitlement, a local government pension scheme, as well as many other benefits, plus learning and development opportunities that will offer the chance to progress your career further.
| CV Template |  (Word 52 KB) |
Closing date: 5 January 2025
Provisional interview date: 16 January 2025
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