Reference: CBC243072
Salary details: Apprentice wage for age
Job term: 18 month apprenticeship x 2 post
Appointment type: Full time
Hours: 37 hours per week
Location: Town Hall
Department: Revenues and Benefits
CBC243072 - Job description and person specification.
If you would like an accessible version of a job description then please contact the Human Resources team.
Additional apprenticeship information.
Introduction:
Chesterfield Borough Council is excited to announce openings for two apprentices in our Revenues and Benefits service. These full-time positions are based at the Town Hall, centrally located in Chesterfield Town Centre.
As an apprentice, you will receive comprehensive training in all facets of Revenues and Benefits. Additionally, you will be enrolled in a Level 4 apprenticeship program.
We are committed to supporting your educational journey by providing time away from work for studying and regular meetings with a mentor. Throughout your apprenticeship, you will gain extensive hands-on experience and earn a qualification from the Institute of Revenues Rating and Valuation (IRRV).
Role responsibilities:
- processing changes in customer accounts, for Council Tax and Business Rates
- awarding discounts and exemptions
- assessing housing benefit and council tax support claims, and
- managing benefit entitlement adjustments
- setting up and amending Direct Debits
- billing and collection of Housing Rent
- billing and collection of commercial rent and sundry debts
- plus, you'll play a vital role in collecting income and arrears owed to the council
We are looking for:
- a team player with a 'can-do' attitude, eager to learn and adapt to evolving demands
- someone with excellent communication skills, both verbal and written, along with strong numeracy skills
- a person who can handle sensitive matters with empathy and professionalism, ensuring customers feel respected and understood
- someone who is used to using computers and software programmes
- someone who is well-organised, accurate, and able to thrive under pressure
If you have completed another apprenticeship or qualification, it must be at a lower level or in a completely different subject area to the apprenticeship you are applying for. If you are successful in your application, you must not be in receipt of or attending any other funded training or signed to another apprenticeship.
We need you to bring a positive can-do attitude and we will help you make this role your own.
What’s in it for me?
The apprenticeship gives you the opportunity to learn different areas of the Council where you can gain relevant experience and knowledge to enable you to complete the apprenticeship more effectively.
You will receive:
- the National Minimum Wage depending on age
- the opportunity to gain a recognised qualification over 18 months (Includes end point assessment) with the Institute of Revenues Rating and Valuation (IRRV) – Revenues and welfare benefits practitioner (Level 4)
- flexible working hours to achieve a healthy work life balance
- access to the Local Government pension scheme
- training opportunities to assist in your personal development
A basic disclosure check is required for this post.
For further information please contact: Amanda Revill at amanda.revill@chesterfield.gov.uk or to apply please see below.
Join us and kick-start your career with Chesterfield Borough Council, where your professional growth is our priority!
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
| CV Template |  (Word 52 KB) |
Closing date: 14 July 2024
Provisional interview date: 26 July 2024
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