As a landlord, we are committed to listening to the views of our tenants and are always looking for new ways for you to provide feedback that will help us improve the services we deliver.
We are currently in the process of developing a mystery shopping panel and are on the lookout for tenants who would be willing to volunteer and become a member of the panel.
What you will need to do
If you become a mystery shopper, we’ll work with you to identify areas where you think our services need to improve. We will then ask you to:
- undertake a series of agreed tasks, which will monitor the quality of customer service
- be yourself and use a real scenario, like reporting a repair
- report back in a detailed and objective way using the agreed formats (digital/paper)
By reporting back on your experiences of contacting our teams and using our services, you will be able to help us to improve the quality of services that we will offer.
Full training will be provided, and travel expenses will be covered if you wish to get involved.
Your involvement on the panel can be fully flexible and will be based on the time you are able to offer and at a time that suits your circumstances. Please be assured that you will not be asked to do anything that you aren’t comfortable with
If this is something you’d like to be part of, please complete the attached form and return it to tenantengagement@chesterfield.gov.uk no later than Monday 24 February.
We will then organise a suitable time to discuss this further - this can be a face-to-face meeting or online.
If you have any questions or concerns, please email tenantengagement@chesterfield.gov.uk or call 07930 690276 or 01246 345147.
