Council Tax financial information
Information about declined payments
We are seeing an increase in the number of payments being declined. This is often due to the additional security features the payment card providers are introducing to try to reduce fraudulent payments and protect customers from fraud. Please note, that the council does not have access to any information telling us why your payment was declined.
What to do if your payment is declined
Please contact your card issuer (which may be your bank or credit card provider) and ask them why the payment was declined. They will probably ask you a date and time you tried to make the payment and how much you were trying to pay. If you don’t get a satisfactory answer as to why your payment was declined, asking the following questions may help:
- Does my card have an upper limit on the amount I can pay for an online transaction?
- Do you try and contact me if the amount I am trying to pay online is above a certain amount?
- How are you trying to contact me – do you have my correct contact details?
- Was the payment declined because I didn’t have enough money in my account?
Your card issuer should try and help you so you don’t have future payments declined.
Find alternate payment methods
Chesterfield Borough Council
The financial information relating to Chesterfield Borough Council's Council Tax is available below.
See more details about council tax banding and valuations.
Staveley Town Council
Information relating to Staveley Town Council's gross expenditure and Council Tax requirement:
Derbyshire County Council
For information relating to the county council's gross expenditure and Council Tax requirement, please see the leaflet below.
Police and Crime Commissioner for Derbyshire (PCC)
Information relating to the Police and Crime Commissioner's gross expenditure and Council Tax requirement is available below.
For further information, please contact:
Police and Crime Commissioner for Derbyshire
Butterley Hall
Ripley
Derbyshire
DE5 3RS
Phone: 0300 122 6000
Derbyshire Fire and Rescue Service
Information relating to the Fire Authority's gross expenditure and Council Tax requirement is available below.
For further information, please contact:
Derbyshire Fire and Rescue Service
Butterley Hall
Ripley
Derbyshire
DE5 3RS
Phone: 01773 305305