Our tenant-led performance group has carefully selected a suite of indicators to be reported every every 3 months.
Some of the key indicators are details below, showing changes over the past four quarters.
You can see graphs illustrating the trend these results are following, or take a look at the full range of indicators here.
For a more in-depth look into our performance, please view our full and extensive suite of indicators.
Legend:
- Quarter 1 - 1 April to 30 June 2025
- Quarter 2 - 1 July to 30 September 2025
- Quarter 3 - 1 October to 31 December 2025
- Quarter 4 - 1 January to 31 March 2026
Average working days for a standard repair to be completed - target is 30 working days or less
- Quarter 1 - 12.74
- Quarter 2 - 10.26
- Quarter 3 - 11.71
- Quarter 4 - 18.99
Percentage of tenants satisfied with updates and communication during standard repairs
- Quarter 1 - 88.0%
- Quarter 2 - 83.8%
- Quarter 3 - 82.2%
- Quarter 4 - 82.1%
Number of void empty properties at the end of the quarter
- Quarter 1 - 402
- Quarter 2 - 382
- Quarter 3 - 350
- Quarter 4 - 317
We are working hard to reduce the number of void properties. The number of void properties has been steadily reducing for the past year, and we expect to see further improvement throughout the year.
Number of evictions during the quarter
- Quarter 1 - 4
- Quarter 2 - 6
- Quarter 3 - 6
- Quarter 4 - 4
Eviction numbers are generally low and can vary from quarter to quarter. The majority of evictions are for non-payment of rent.
Number of households on the waiting list
- Quarter 1 - 3193
- Quarter 2 - 3307
- Quarter 3 - 3337
- Quarter 4 - 2219
The fall in the number of households on the housing register in Q4 2025/26 was due to the introduction of a hibernation function, where applicants who have not been actively bidding for a long period of time are hibernated. The Housing Register numbers now reflect the number of actively bidding households.
Number of open ASB anti-social behaviour cases at the end of the quarter
- Quarter 1 - 128
- Quarter 2 - 121
- Quarter 3 - 92
- Quarter 4 - 119
Percentage of stage one and stage two complaints responded to within timescales
- Quarter 1
- stage one 86.0%
- stage two 78.9%
- Quarter 2
- stage one 61.5%
- stage two 70.8%
- Quarter 3
- stage one 89.8%
- stage two 81.8%
- Quarter 4
- stage one 95.1%
- stage two 96.2%
Improvements in complaint handling performance are due to increased staffing resources to manage complaints, and an increased management focus on complaint handling.
Want to know more?
Contact our tenant engagement team at tenantengagement@chesterfield.gov.uk for more details.