The STAR Survey of Tenants and Residents was previously carried out every two years to capture feedback from tenants about the services they receive from the housing service. 

We now use Tenant Satisfaction Measures (TSMs) to monitor and report on how we are doing. 

Below you will find the summary reports from previous STAR surveys, including a description of the methodology.

If our documents are not accessible to you, you can request a different format here.

STAR Headline Report 2019	(PDF 1.15 MB)
STAR Headline Report 2017	(PDF 1.09 MB)
STAR Full Report 2015	(PDF 3.33 MB)
STAR Full Report 2013	(PDF 566 KB)